This best practice guideline provides nurses and other members of the interprofessional health-care team with knowledge and skills necessary to enhance the quality of their partnerships with individuals accessing care, improving clinical outcomes and the person and family’s experience of health care through the use of person- and family-centred care practices.
This best practice guideline provides nurses and other members of the interprofessional health-care team with knowledge and skills necessary to enhance the quality of their partnerships with individuals accessing care, improving clinical outcomes and the person and family’s experience of health care through the use of person- and family-centred care practices.
As an introduction, we’ve provided summaries of the practice recommendations from the BPG document — but we strongly encourage downloading RNAO’s official PDF.
Establish a therapeutic relationship with the person using verbal and non-verbal communication strategies to build a genuine, trusting, and respectful partnership.
Build empowering relationships with the person to promote the person’s proactive and meaningful engagement as an active partner in their health care.
Listen and seek insight into the whole person to gain an understanding of the meaning of health to the person and to learn their preferences for care.
Document information obtained on the meaning and experience of health to the person using the person’s own words.
Develop a plan of care in partnership with the person that is meaningful to the person within the context of their life.
Engage with the person in a participatory model of decision making, respecting the person’s right to choose the preferred interventions for their health, by:
Personalize the delivery of care and services to ensure care is not driven from the perspective of the health-care provider and organization, by collaborating with the person on:
Partner with the person to tailor strategies for self-management of care that are based on the person’s characteristics and preferences for learning.
Obtain feedback from the person to determine the person’s satisfaction with care and whether the care delivered was person- and family-centred.
